Scope of Application
Article 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
(1) Name of the Guest
(2) Date of accommodation and estimated time of arrival
(3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1)
(4) Other particulars deemed necessary by the Hotel
2. In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Conclusion of Accommodation Contracts, etc.
Article 3. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds) by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and has not specified the payment of the deposit as the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the previous Paragraph.
Refusal of Accommodation Contracts
Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
(1) When the application for accommodation does not confirm with the provisions of these Terms and Conditions;
(2) When the Hotel is fully booked and no rooms is available;
(3) When the Hotel is unable to provide accommodation due to natural calamities, failure of the facilities
and unavoidable causes; or
(4) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
(5) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will
contravene the laws or act against the public order of good morals in regard to his accommodation;
(7) When the Guest seeking accommodation does a violence act besides violence, the threat, and blackmail, etc. and others, overpowering, and unjustified the demand act;
(8) When the Guest seeking accommodation does speech and behavior that causes the trouble for other customers who stay or use danger and uneasiness, etc. as feeling and having, etc. besides a noisy act;
(9) At the Hotel when you do the act of corresponding to either of each title it is this Article (5) (6) (7)
and (8) before;
(10) When the Guest is a specified crime syndicate related group or the person related to a specified
crime syndicate and a specified gangster (“Law concerning the prevention of an unjustified act by
the gangster etc.” enforcement on March 1,1992);
(11) When the Guest seeking accommodation is executives and regular employees of the corporation
that assumes the position of the director by a specified gangster or rules the active conduct of
business and other groups:
(12) When the Guest seeking accommodation is an anti-social group it, the constituent member it or
other anti-social power;
(13) When the security of the Guest in question of the self-loss that mind and body or less depends on
medicines and drinking, etc. is difficult Guest seeking accommodation;
(14) When it is a Guest admitted suspicious behavior, and there is a right reason for other saying refusal;
(15) When the provisions of Articles 5 of Kagoshima Prefecture’s Ordinance are applicable;
Right to Cancel Accommodation Contracts by the Guests
Article 6. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period ad prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the cancellation charges in case of cancellation by the Guest.
3. In the case when the Guest does not appear by 8 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice. The Hotel may regard the Accommodation Contract as being cancelled by the Guest.
Right to Cancel Accommodation Contract by the Hotel
Article 7. The Hotel may cancel the Accommodation contract under any of the following cases:
(1) In the case when corresponding to either of each title of
(3)(4)(5)(6)(7)(8)(9)(10)(11)(12)(13)(14)and(15) of Article 5 whether the Guest staying or not.
(2) In the case when the Guest plays a trick to equipment for the cigarette in the bedroom and fire fighting equipment etc. and it doesn’t follow the House Regulation (It is necessary in the fire prevention and limits it).
2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest the any of the services in the future during the contractual period which he has not received.
Registration
Article 8. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation. And we will request the presentation of the passport to expect accuracy in the foreigner who possess their address except Japan, and preserve the copy of the passport concerned number by Japanese Government’s (Ministry of Health, Labor and Welfare)notice.;
(1) Name, age, sex, address, telephone number, and occupation of the Guest
(2) Except Japanese, nationality, passport number, port and date of entry in Japan
(3) Date and estimated time of departure
(4) Other particulars deemed necessary by Hotel
2. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler’s checks, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
Occupancy Hours of Guest Rooms
Article 9. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 p.m. to 11:00 a.m. the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph. In this case, extra charges shall be paid as follows:
(1) Until 12:00 p.m. : 10% of the room charge
(2) Until 3:00 p.m. : 30% of the room charge
(3) Until 6:00 p.m. : 50% of the room charge
(4) After 6:00 p.m. : 100% of the room charge
Observance of Use Regulations Article 10. The Guest shall observe the Use Regulation established by the Hotel, which are posted within the premises of the Hotel.
Business Hours
Article 11. The business hours of the main facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, Information in guest rooms and others.
2. The business hours specified in the preceding Paragraph are subject to temporary charges due to unavoidable causes of the Hotel. In case, the Guest shall be informed by appropriate means.
Payment of Accommodation Charges
Article 12. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
2. Accommodation Charges etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler’s checks, coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his disposal.
Liabilities of the Hotel
Article 13. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
2. Even though the Hotel has received the “PASS MARK” (Certificate of excellence of Fire Prevention Standard issued by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and other disasters.
Handling when unable to provide Contracted Rooms
Article 14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
Article 15. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the Lobby by the Guest, except in the case when this has occurred due to causes of irresistible force. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of 300,000 yen.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the good, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the Lobby. However, for articles of which the kind and value has not been reported in advance by the Guest except in case of the damage caused through intention or gross negligence of the part of the Hotel, the Hotel shall compensate the Guest within the limits of 100,000 yen.
Custody of Baggage and Belongings of the Guest
Article 16. When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days including the day it was found, and after the period, the Hotel shall turn it over to the nearest police station.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
4. Except as provided for in the preceding Article and the preceding three Paragraphs of this Article, handling of deposited articles and custody of baggage and belongings of the Guest shall be regulated in detail under the Provisions for Articles in Custody for separately.
Liability in regard to Parking
Article 17. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.
Liability of the Guest
Article 18. The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.
Attached Table No.1:
Calculation method for Accommodation Charges etc. for Hotels, (Ref Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
| Contents | ||
|---|---|---|
| Total Amount be paid by the Guest | Accommodation Charges |
(1) Basic Accommodation Charge (Room Charge) (2) Service Charge ( (1)×10％） (3) Consumption Tax ( (1)+(2) )×Consumption Tax Rate） (4) SPA Tax |
| Extra Charges |
(5) Meals & Drinks and Other Expenses (6) Service Charge ( (5)×10％） (7) Consumption Tax ( (5)+(6) )×Consumption Tax Rate） |
|
Remarks of Attached Table No.1:
Those charges are subject to Charge to revisions of the Tax Laws concerned.
Attached Table No.2:
Cancellation Charge for Hotels. (Ref. Paragraph 2 of Article 6.)
| Date when Cancellation of Contract is Notified | |||||||
|---|---|---|---|---|---|---|---|
| No Show | Accommodation Day | 1 Day prior to Accommodation Day | 3 Day prior to Accommodation Day | 7 Day prior to Accommodation Day | |||
| Contracted Number of Guests | Individual | 1 to 14 | 100％ | 100％ | 50％ | 30％ | |
| Group | 15 to 49 | 100％ | 100％ | 50％ | 50％ | 30％ | |
| 50 to 99 | 100％ | 100％ | 70％ | 70％ | 50％ | ||
| 100 and more | 100％ | 100％ | 100％ | 100％ | 70％ | ||
| Date when Cancellation of Contract is Notified | ||||||
|---|---|---|---|---|---|---|
| 20 Day Prior to Accommodation Day | 30 Day Prior to Accommodation Day | 60 Day Prior to Accommodation Day | 180 Day Prior to Accommodation Day | |||
| Contracted Number of Guests | Individual | 1 to 14 | ||||
| Group | 15 to 49 | 20％ | 10％ | |||
| 50 to 99 | 30％ | 20％ | 10％ | |||
| 100 and more | 50％ | 30％ | 20％ | 10％ | ||
Remarks of Attached Table No.2:
1. The percentages signifies the rate of cancellation charge to the Basic Accommodation Chares.
2. When the number of day contracted is shortened, cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of person equivalent to 10% of the number of person booked as of 10 days prior to the occupancy (When accepted less than 10 days prior to the occupancy, as of the date.) with fractions couple number.
Revised on 1st.May 2021